RETURNS & EXCHANGES
RETURNS & EXCHANGES
Due to Covid-19, processing times for returns are taking longer than normal. Please allow 14-21 days before contacting support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns are refunded in the form of online store credit redeemable at Moodstories.us given that items are returned in full accordance with our Return Policy. MOODSTORIES does not refund the original shipping charges.
With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
Online Returns Policy
Please be sure to send us your item(s) back in full accordance with our Return Policy:
- Items must be sent back within 30 days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached.
- All merchandise must be returned in its original packaging.
- Returns sent back to our warehouse that have not been generated through our returns portal or by contacting our Customer Service team directly will be charged a $10 manual processing fee
To return by mail - The MOODSTORIES customer service team can be reached by email at email@example.com and chat via our website during normal business hours. We will provide you with a return label that you may take to any of your local carriers.
Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Returns Department. Once your return is fully processed, you will receive your refund in the form of store credit redeemable at MOODSTORIES.US.
Helpful Hint: MOODSTORIES is not responsible for returns until they reach our Returns Department. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, MOODSTORIES will not issue a store credit refund for your returns.